Effective date: 10.10.2025
Ping24 (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
This Privacy Policy applies to all data collected through:
The Ping24 website, dashboard, and API
Communication channels (email, chat, support requests)
Any additional features or integrations offered by Ping24
By using Ping24, you agree to this Privacy Policy.
We collect information in two main ways:
(1) data you provide directly, and (2) data collected automatically when you use our services.
Account information: name, email address, and encrypted password
Billing details: billing name, address, tax number (if applicable), and payment information (handled securely via our payment processors)
Monitoring configuration: URLs, IP addresses, ports, HTTP endpoints, or credentials you provide for uptime checks
Communication: content of your support requests, feedback, or surveys
User preferences: language, timezone, notification settings
Log data: IP address, browser type, operating system, access times, and pages visited
Usage data: actions within the dashboard (creating, editing, or deleting monitors, alert settings, etc.)
Approximate location: inferred from your IP address
Cookies and tracking: to maintain sessions, remember settings, and analyze performance
We use the collected information to:
Operate and maintain Ping24’s monitoring services
Manage user accounts, billing, and authentication
Send system alerts and uptime/downtime notifications
Improve performance, reliability, and functionality
Prevent abuse, fraud, and unauthorized access
Comply with legal obligations and regulatory requirements
Communicate updates, new features, or promotional content (only if you opt-in)
Legal basis: Performance of contract, legitimate interests (security, fraud prevention), compliance with law, or your explicit consent (for marketing communications).
We do not sell or rent your personal data.
We may share limited data only in these circumstances:
Service providers: trusted third parties who help us operate Ping24 (e.g., payment processors, email/SMS providers, hosting, analytics).
These partners are bound by confidentiality and data protection agreements.
Legal obligations: if required by law, regulation, or legal process.
Business transfers: if Ping24 is involved in a merger, acquisition, or asset sale.
Integrations: when you explicitly connect Ping24 to external services (via webhook, API, etc.).
Aggregated or anonymized data: used for analytics or performance insights — never identifying individuals.
We use strong security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:
HTTPS/TLS encryption for all communication
Secure password hashing and data encryption at rest
Role-based internal access control (“least privilege” principle)
Regular security monitoring, logging, and backups
Vendor audits and compliance checks
While we do our best, no system is 100% secure. Please keep your credentials safe and notify us if you suspect any unauthorized access.
We retain your personal data only as long as necessary for:
Providing and maintaining your account
Fulfilling legal and tax obligations
Resolving disputes and enforcing agreements
Examples:
Account and monitoring data: retained until account deletion
Logs and analytics: typically retained for [X months]
Billing records: retained per accounting laws
After that, we delete or anonymize data securely.
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent (for marketing or optional services)
Receive a copy of your data (data portability)
File a complaint with a supervisory authority
To exercise any of these rights, contact us at [email protected].
Ping24 uses cookies and similar technologies to:
Maintain session login and authentication
Remember preferences (language, timezone)
Analyze service usage and improve experience
Support marketing analytics (if you opt in)
You can disable cookies in your browser, but some features may not work properly.
Ping24 is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from children.
If you believe a child has provided us with personal information, contact us to remove it.
Ping24 may contain links or integrations with third-party websites or services.
We are not responsible for the privacy practices of those third parties.
Please review their privacy policies before interacting with them.
We may update this Privacy Policy from time to time.
If there are material changes, we’ll notify you via email or an in-app notice.
The updated version will be effective as of its “Effective Date”.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Ping24
Email: dungla2011@gmail.com
Address: 54 Nguyễn Đổng Chi, Nam Từ Liêm, Hà Nội, Việt Nam
Website: https://Ping24.io